FAQ
How can I pay?
We accept card payments through Stripe.
What about delivery?
We offer Standard service worldwide. You’ll receive a shipping confirmation email with a tracking link when your order leaves the warehouse.
Can I buy something from you if I live in Russia?
Unfortunately, now we are physically unable to accept payment from Russia and deliver there. (And this is not to mention the fact that in today’s Russia it is rather risky to wear things with our prints.) We hope that the situation will change.
How can I return an order?
We’re happy to accept returns on unworn items in their original condition (unwashed, tags attached, in original packaging) within 30 days of the ship date. Following these conditions, a refund to the original payment method is applicable. Please refer to our Return Policy in Terms & Conditions section.
To initiate your return log into your account and head to the Contact Us section or write us a message directly on support@navalny.shop with the details of your return. Our support team will get in touch with you as soon as possible and provide you with return instructions.
For any other issues with your order, such as damaged, defective, or wrong items, please use the Contact Us form as well.