FAQ
How can I pay?
We accept card payments through Stripe.
What about delivery?
We offer standard service worldwide. You’ll receive a shipping confirmation email with a tracking link when your order leaves the warehouse.
Can I buy something from you if I live in Russia?
Unfortunately, we are currently unable to accept payments from Russia or deliver there. Not to mention, it is quite risky to wear items featuring our designs in today’s Russia. We hope that the situation will change soon.
How can I return an order?
We’re happy to accept returns on unworn items in their original condition (unwashed, tags attached, in original packaging) within 30 days of the shipping date. If these conditions are met, a refund to the original payment method will be issued. Please refer to our Return Policy in the Terms & Conditions section.
To initiate your return, log into your account and go to the Help section, or send us a message directly at support@navalny.shop with the details of your return. Our support team will get in touch with you as soon as possible and provide you with return instructions.
For any other issues with your order, such as damaged, defective, or incorrect items, please use the Help form as well.